Capita SWOT Analysis Sample UK

Parent Company: Capita Plc

Category: BPO

Sector: IT & Technology

Tagline/ Slogan: Listen, Create, Deliver

USP: Largest BPO Company in the UK

Founded: 1984

Headquarters: London, United Kingdom

Capita is a British multinational professional services company headquartered in London, United Kingdom. It is the largest business process outsourcing and professional services company in the UK, with a network of offices across the country. The company has a workforce of over 73,000 people and provides services to public and private sector clients in the UK and Ireland.

Capita was founded in 1984 as a provider of IT services to the UK government. The company has since expanded its operations to include a range of business process outsourcing and professional services. Its core services include human resources, finance and accounting, customer contact centre, and IT outsourcing.

The company has been involved in a number of high-profile contracts, including the London congestion charge, the BBC licence fee collection, and the National Health Service’s National Programme for IT. In recent years, Capita has come under media scrutiny for its role in a number of public sector outsourcing contracts, including the UK government’s Work Programme and the Electronic Monitoring service.

Now, we have read about the  company in detail and know about its various services. Let’s do a SWOT analysis of the company and take a look at the strengths, weaknesses, opportunities and threats of Capita in detail.

Capita Plc Strengths:

1. Diversified business portfolio: Capita has a diversified business portfolio which includes IT services, HR & payroll, marketing services, consulting, financial services, property & infrastructure, and health & social care. This gives the company exposure to different industries and sectors, providing it with a degree of stability and resilience.
2. Strong market position: Capita is the largest business process outsourcing company in the UK, with a strong market position. The company has a diversified client base which includes both public and private sector clients.
3. Experienced management team: Capita has an experienced management team with a deep understanding of the outsourcing industry. The team has a proven track record in delivering complex outsourcing projects.
4. Outsourcing expertise: Capita has over 30 years of experience in the outsourcing industry and is one of the most experienced providers of outsourced services in the UK. The company has a strong understanding of the various aspects of outsourcing, from contract management to service delivery.
5. Good Returns on Capital Expenditure –  Capita’s return on invested capital (ROIC) for the year ending December 2016 was 11.4%, which is significantly higher than the average ROIC of 7.4% for UK companies. This indicates that Capita is efficient in its use of capital and is generating good returns for its shareholders.

Capita Plc Weaknesses

1. Dependence on public sector contracts: Capita is heavily dependent on public sector contracts, which accounted for over 60% of its revenue in 2015. This makes the company vulnerable to changes in government spending.
2. Complicated business structure: Capita has a complicated business structure, with a large number of subsidiaries and joint ventures. This makes it difficult to understand the company’s financials and increases the risk of fraud and corruption.
3. High levels of debt: Capita has high levels of debt, with a net debt-to-equity ratio of 1.4x in 2016. This increases the company’s exposure to interest rate movements and puts pressure on its cash flow.
4. Ongoing investigations: Capita is currently being investigated by the Serious Fraud Office (SFO) over its role in the Electronic Monitoring service. This could lead to reputational damage and financial penalties.
5. No major presence outside UK and Ireland: Capita has a limited international presence, with no major operations outside the UK and Ireland. This limits its growth potential and makes it reliant on the UK market.

Capita Plc Opportunities

1. Growth in outsourcing market: The global outsourcing market is forecast to grow at a CAGR of 4.9% between 2016 and 2020, according to research firm Gartner. This presents a significant opportunity for Capita to grow its business.
2. Entering new markets: Capita has been actively expanding its operations into new markets, such as North America and Asia Pacific. This provides the company with an opportunity to grow its business in these regions.
3. Acquiring new clients: Capita has been successful in acquiring new clients, such as the Department for Work and Pensions (DWP). This provides the company with an opportunity to grow its business.
4. Improving operational efficiency: Capita is working on improving its operational efficiency, which will help the company reduce its costs and improve its profitability.
5. Huge potential in SME sector: Capita has a huge opportunity to grow its business in the small and medium enterprises (SME) sector. This is because SMEs are increasingly outsourcing their non-core activities to specialist providers.

Capita Plc Threats

1. Competition from larger firms: Capita faces competition from larger outsourcing firms, such as Accenture and IBM. These companies have greater resources and scale, which gives them an advantage over Capita.
2. Changes in government policy: The UK government is currently undertaking a review of its outsourcing contracts, which could lead to changes in the way these contracts are awarded. This could have a negative impact on Capita’s business.
3. Breach of contract: Capita has been fined £1 million by the Ministry of Justice for breaching its contract to provide Electronic Monitoring services. This could damage the company’s reputation and make it less competitive in future tenders.
4. Data security concerns: Capita’s business is reliant on the secure storage and processing of data. Any breaches of security could lead to reputational damage and financial penalties.
5. Uncertainty surrounding Brexit: The UK’s vote to leave the European Union has created uncertainty around the future of outsourcing contracts. This could have a negative impact on Capita

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