Standard 1: Understand Your Role Workbook Answers

Course – Care Certificate Workbook Answers NVQ/RQF/QCF

This workbook is the result of several years’ worth of research on what employers are looking for in a professional. It has been broken up into four sections, each focusing on a different area that you should be aware of when applying for jobs. These areas include your qualifications, your personal skills and attributes, how to address difficult questions during an interview, and specific examples from different types of workplaces.

This workbook contains many activities. These are:

Types Of Assignments

• Reflective Writing
• Project
• Case Study
• Individual Assignment
• Summative Assignment
• Group Assignment
• Formative Assignment
• Workbook

Activity 1.1a

Using your job description to help you, fill in the box below to describe your main duties and responsibilities

Your job description must be specific and include all the duties that are necessary to achieve its goals. It must align with your devotion to those goals, your dedication to work, and your commitment to completing tasks quickly and efficiently.

This job description can be used by anyone who is applying for a job. It is important to include every duty that you believe you are responsible for. This workbook is designed to help you identify the skills and attributes that are most important in order to successfully do your job.

Activity 1.1b and Activity 1.1c

Look up the Care Certificate and the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. 

The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England is an essential guide for healthcare workers who support people with mental health problems. It describes the expectations that workers must meet, including expectations about when they can be present and how much access they can have to people with mental health problems.

The code also asks employees to avoid exploiting or mistreating someone with mental health issues and to remember that everyone is different, so make sure you understand what works best for each individual.

Activity 1.1d

Being self-aware is important for care workers. Think about your previous experiences and the attitudes and beliefs you have, and under the points below explain how they may have affected the way you work

When you are new to the work, it is important to be aware of all the changes that have happened in your past. It is also important to pay attention to what you’re good at and how you contribute to teams. As a care worker, it’s important to be self-aware and take into account that being an effective person comes from within. Being aware of one’s own capabilities and using the best is essential for success.

I believe that being self-aware is essential in care work. Self-awareness plays a large part in the alignment of a person’s values with their behavior, which is important for maintaining sustainable relationships. Being self-aware helps us to be more empathetic towards others and helps us to recognize our own strengths and weakness. It also plays an important role in helping us to change our behavior or improve aspects of it that are not working well, which is why I feel it is so important for care workers to be self-aware.

Activity 1.2a

Familiarise yourself with your employment rights and responsibilities. Under each of the headings below, describe your rights and responsibilities as a worker

Employment rights and responsibilities in Health and safety

Health and safety are very important parts of care work, general health and safety are also important in care work, but specific health and safety are more relevant to the work you do.

In my opinion, health and safety is important part of care work because it can be very dangerous for people with mental health issues to be alone with someone who could potentially harm them. In cases like this, it’s important that staff are aware of the risks involved in their job and know how to help people with mental health issues.

Employment rights and responsibilities in Confidentiality

Individuals with mental health issues are often subject to discrimination, prejudice, and stigmatization. It is important for care workers to be aware of their responsibilities when dealing with these issues.

When I was working in a care home, it was very important for me to be aware of my responsibilities as a worker and how I would deal with different situations that may arise. For example, sometimes care workers can be very abusive towards people with mental health issues because they do not understand the needs of the patients. In these situations, it is important that care workers are aware of the risks involved in their job and know how to help people with mental health issues.

Employment rights and responsibilities in Working time

It is important that care workers are aware of their rights and responsibilities when it comes to working time.

Working time is a very important part of care work because it can make a big difference to the quality of life for people with mental health issues. If people with mental health issues do not have access to the right levels of support and care, they may not be able to function properly in society. In these situations, care workers are responsible for ensuring that their patients have access to the right levels of support and care so they can function properly in society.

Employment rights and responsibilities in Pay and wages

The National Minimum Wage (NMW) is a statutory minimum hourly rate payable to workers in the United Kingdom. The NMW was introduced by the National minimum wage (NMW) Regulations 1999 and came into force on 1 October 1999. The NMW is paid to people aged 22 or over, who are employed under a national minimum wage agreement.

There are different types of care workers, including social care staff, personal care staff, and health and safety staff. Each type of care worker has their own rights when it comes to their pay and wages. For example, social care staff has rights related to pay and wages, whereas health and safety staff have rights related to pay and wages as well as health and safety.

Activity 1.2b

Speak to your employer to find out the aims, objectives, and values of the organization that you work in

Aims of the organizations that I work in 

The aims of organizations can be very different from each other. Organizational aims may be focused on improving the quality of life for people with mental health issues, ensuring that people with mental health issues are treated in a safe and respectful manner, or improving the level of care that is provided to people with mental health issues.

Objectives of the organizations that I work in 

Organizational objectives can also be very different from each other. Organizational objectives will often focus on improving the quality of life for people with mental health issues, ensuring that people with mental health issues are treated in a safe and respectful manner, or improving the level of care that is provided to people with mental health issues. For example, if an organization is focused on improving the quality of life for people with mental health issues it may focus on helping people with mental health issues to feel more confident and less anxious. If an organization is focused on ensuring that people with mental health issues are treated in a safe and respectful manner, it may have goals to ensure that all patients are treated with respect.

Values of the organizations that I work in 

Organizational values can also be very different from each other. Organizational values will often focus on improving the quality of life for people with mental health issues, ensuring that people with mental health issues are treated in a safe and respectful manner, or improving the level of care that is provided to people with mental health issues.

Activity 1.2c

It is essential to work in ways that are agreed with your employer. Give an example of an agreed way of working in your workplace and explain why it is important

When you are an employee of your company, you are working with the goal of making your work or career achievable so that you can be a better team player and help contribute to the success of your surroundings. Working at a level that is agreed with your employer can help you achieve this goal.

To work at an agreed level, you must be able to understand the expectations of your employer. You have to be able to work within the boundaries of what is required by your employer. If you are not working within these boundaries, then your employer may feel that you are not contributing enough and will have a negative effect on their company.

Activity 1.2e and 1.2f

Part i) For each of the statements below, decide whether each should be reported as a concern and tick either yes or no

The health and safety of staff is in danger – YES, all risks to health and safety should be reported immediately

Individuals are treated with dignity and respect – NO, this should be a common aspect of the workplace culture and does not need to be reported

The environment is being damaged by work activity – YES, all employees have a responsibility to maintain their work environment and report any damages. Businesses have an ethical and legal responsibility to ensure their impact on the environment is minimized.

Wrongdoing is being covered up – YES, care sector employees must behave with honesty and integrity and own up when mistakes are made. Covering up mistakes reduces the quality of care and encourages bad malpractice.

The individual’s care is inadequate but they cannot or will not complain – YES if an individual is unable to complain about themselves, care workers may need to speak up for them.

Care plans are reassessed and updated regularly – NO, care plans should be reviewed and updated regularly so this does not need to be reported.

Your manager is involved in the abuse of individuals – YES, all abuse should be reported immediately. If the manager is implicit in the abuse then it must be reported to somebody else in line with the organization’s safeguarding policy.

Part ii) Thinking about the statements in Part i) that would need to be reported, explain how you would raise your concerns, or whistleblow and why

It’s important to know your rights when it comes to health and safety concerns. If I have a concern that needs addressing, the first step would be assessing if resolving this myself is possible or not without endangering other people in my team which could result in failure-to correct action being taken by managers who will then think we’re trying to create problems instead of solving them; but even though they might brush these issues under the rug, at least now everyone knows what conditions need improved like how many things can go wrong before something does get fixed/resolved!

Activity 1.3a

Think about your responsibilities to the individuals you support. Describe four of your responsibilities to those individuals:

My responsibilities as a support worker are to provide the highest quality of care and support to the individuals I support. In doing this, I work with their families and within their communities to help them achieve long-term growth and aspiration within their lives. It is my responsibility to serve as well as possible in supporting people so that they are able to live independently in their own homes, as well as ensuring that we empower them (through our actions) by providing first-rate care and improving health.

Activity 1.3b

In the boxes below, explain how a working relationship is different from a personal relationship. Use examples from your service to help you explain your points:

A working relationship is different from a personal relationship because it means that I can only help those who need it in ways that work for both parties. A working relationship is much more than a friendship because there must be boundaries on what I cannot do. For example, I would not be able to pick out the food that someone else orders, take out loans privately, or provide funds for anyone in my working relationship as I did in a personal relationship. The qualities of a good professional working relationship are filled with thoughts and kindness put into action—making sure both people know what their needs are through respecting differences between personality types rather than always assuming the same answer will work with anyone—especially women.

A personal relationship is different from a working relationship because I can work but only within my own boundaries, while a personal relationship has no opportunities to work such as those provided by privacy. That being said, planning on the differences between these relationships is sometimes helpful in order to provide today’s problem-solving society.

Activity 1.3c

There are four main working relationships in health and social care. State the four main working relationships and provide a description of each, including who they are most likely to be in your own workplace

Care workers and clients:

The therapeutic relationship is most suited to non-clinical workers in health or social care to build links of trust and respect with clients, patients, and estates. Staff will feel inclined to listen carefully, take time out from those who are not well to show support, listen calmly and carefully, be sensitive and compassionate to those who are vulnerable. It does deserve wider recognition as an important relationship for healthcare workers.

Care workers and other care workers:

The particular type of relationship that can develop in facilities can range from working with each other to finding it easier to cooperate, tolerate and respect the others around. It also forms a basic structure for any group that shares, fosters, and nurtures someone/s lives and cares through paperwork, visits, etc. It merits further accounting as a valuable part of supporting people who need continual healthcare navigating their lifestyle expectations.

Manager and subordinates:

Service sector managers are unfamiliar with relationship theory, somewhat predictable and at times a pressure to conform, ascribing theirs submits unwise. However, we have to have a valid, rational without at all any form of emotional interference.

Care workers and other professionals:

Professional relationships are inherently more formal than personal ones. The professional relationship provides sufficient distance from emotional issues dealing, primarily financial issues, and will often require compromises regarding autonomy in relation to how to do their jobs effectively.

Activity 1.4a and 1.4b

As a worker in health and social care, it is essential to be an effective and good team member and work in partnership. Explain why it is important to work:

a) In partnership with other workers

Working well with my colleagues means that the individuals we support receive consistent care and our team has high morale. This extends to other teams within my organization as well as outside agencies, which is why it’s so easy for me to collaborate when working together on these cases! When you’re attracted towards someone who shares similar goals – even if they may differ slightly from yours- then chances are good things will go smoother than ever before planned because both parties know there really isn’t anything holding them back or stopping their progress forward whatsoever.

b) In partnership with key people, advocates, and others who are significant to the individual such as their carer, family members, or friends:

It is important that I work well with others who are stakeholders in an individual’s care such as advocates and their family members because they often represent the only way for a client to communicate needs or wishes. Working closely together, we can all learn about how you like your day-to-day living done; this allows us to do what it takes better serve our clients!

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