4.5 Deal constructively with any conflict that may arise with others

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 1: Work In Partnership In Health And Social Care Or Children And Young People’s Settings

LO4: Be able to work in partnership with others

To be successful in this course you will need to show that not only can I work well on my own but also with others. For the assessment criterion, there are times when we may come across conflicts or dilemmas which require us to manage them effectively so they don’t disrupt our workflow too much. To do this you will need to:

• Identify different types of conflict and the outcomes for health and social care workers.
• Evaluate situations where conflicts or dilemmas may occur with others, including the groups of people the worker comes into contact within their role.
• Discuss why conflicts and dilemmas may occur.
• Provide solutions to managing conflicts and dilemmas with others.

You must be familiar with what a conflict is and have an understanding of how it can occur. This may include aspects such as being misunderstood, conflicting needs from others, feelings from others, misunderstandings, or a difference in opinions. Conflict resolution techniques will also need to be used which requires you to apply skills that will help towards achieving a suitable outcome.

You must also be able to understand the importance of dealing with conflicts in a positive way. This is because being constructive with any conflict that may arise, will allow for a more effective outcome and help towards creating productive working relationships. Although it may not always be possible to achieve a resolution through your actions, you should also demonstrate awareness as to how these disputes can escalate and what needs to be done so as not to let them have an impact on others or future endeavors.

There are many examples of how conflicts can arise. This will usually occur due to differing opinions, or needs from others that may not be understood by the employee. For example, a conflict may occur when one patient is demanding more attention than required, causing another to become angry as they feel their chance to get help with something is being pushed aside. Another example may be if a care worker feels they are not able to meet the needs of those they work with due to lack of time or resources. A third example maybe if an individual is unclear as to what their role is and how this relates to others around them on a day-to-day basis.

Conflict resolution techniques can be used to help achieve a suitable outcome as a result of these kinds of conflicts or dilemmas. This will usually involve the use of good communication skills and ensuring that the needs of everyone are being fulfilled as much as possible, with consideration towards those who may be disadvantaged due to there being some kind of conflict. A resolution could also be achieved through some form of negotiation which would require a care worker to listen first, then discuss with all parties involved before coming up with a suitable arrangement that may suit everyone.

It is important for employees to deal with any kind of disagreement in a positive way wherever possible as this will allow future endeavors to run more smoothly and create productive working relationships between all those involved. However, if an agreement cannot be reached it is important for you to recognize when this situation has escalated too much and take action so as not to let it affect anyone else in the organization. This could include involving others who may be able to help resolve the conflict or recognizing that particular conflicts are best served through mediation.

There may be times when conflicts or dilemmas occur at work that is unavoidable. This could be because the needs of others are clashing with your own, or something is not understood by you which creates a difference in opinions. However, there are ways to manage these issues so they do not get out of hand.

This means knowing yourself and how you respond to a particular situation. Also, knowing how those around you may react or behave in a particular circumstance is important as that will allow you to recognize when a conflict may be arising and what measures can be taken to resolve it before it escalates. Being aware of your own needs, feelings, thoughts, and reactions will also help.

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