3.2 Identify actions to take when conflicts and dilemmas about safeguarding arise

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 10: Safeguard children and young people who are present in the adult social care sector

LO2: Be able to develop the understanding of others about safeguarding children and young people

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3.2 Identify actions to take when conflicts and dilemmas about safeguarding arise

When a conflict or dilemma about safeguarding arises it is important to look at all the facts and deal with them in a calm manner. It may be that you have made a mistake, misinterpreted something, or missed an important part of the situation. People make mistakes and it is how you handle them that shows your professionalism. When a situation arises it can be difficult to remain calm especially if there are some strong emotions involved, however, it is important to keep a level head and deal with the facts before rushing in or making a decision.

If you are feeling that something doesn’t seem right, then always discuss your concerns with the manager or safeguarding lead in charge. If they don’t resolve it for any reason at all-or if things only get worse after speaking to them about an issue -you should contact other agencies like social services who can help make sure children stay safe from harm.

There are many ways to solve dilemmas about safeguarding, you just have to look at the situation calmly and with an open mind. If you are not sure what to do it is always best to speak to your manager or another senior member of staff who can help find a solution together. Always keep in mind the five steps of ‘Recognise, React, Record, Respond and Review’ when making any decisions.

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  • Recognize: Ensure you recognize the signs that something is wrong or needs reporting-this could be from someone else or by your own observations.
  • React: Always try to remain calm and don’t take any action until you have had time to think about what is happening.
  • Record: Ensure you record all the information that you have obtained, if there are any written records they will be useful if things need to be taken further.
  • Respond: After assessing the situation and having discussed it with your manager or another member of staff, decide on a course of action such as raising a concern or referral.
  • Review: Once you’ve worked through the five steps ensure that you review your actions and decisions to check they were correct and effective.

Safeguarding is not always easy and there may be times when we disagree with others about what should happen next-however, it is important to work closely with other agencies who know more than we do so we can take their advice on board and make sure children are protected from harm.

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