- 5.1 Be able to support others to work safely about health and safety
- Unit 8 -L.O 3.2(e): Describe the importance of food safety, including hygiene, in the preparation and handling of food
- 3.2(d): Explain the importance of maintaining clear evacuation routes at all times
- 3.2(c): Use agreed on ways of working for checking the identity of anyone requesting access to the premises or information
- 3.2(b): Explain principles and demonstrate how to move and handle equipment and other objects safely
- 3.2(a): Demonstrate the recommended method for hand washing and describe what products should be used
- 2.4 Explain how to record and report health and safety incidents
- 2.3 Explain procedures to be followed if an accident or sudden illness should occur
- 2.2(h): Explain safe practices for storing hazardous substances, using hazardous substances, disposing of hazardous substances and materials
- 2.2(g): Explain own roles and responsibilities as an employee and those of the employer in the prevention and control of infection
- 4.2 Explain how to support others during the safeguarding process
- 4.1 Explain how to support others to raise concerns
- 3.2 Explain own role in partnership working
- 3.1 Explain agreed protocols for working in partnership with other organizations
- 2.4 Explain how to raise concerns, including whistleblowing, when suspected abuse has been reported but the procedure does not appear to have been followed correctly
- 2.3 Explain actions to take if an individual alleges that they are being abused
- 2.2 Explain actions to take if there are suspicions that an individual is being abused
- 2.1 Describe signs and symptoms associated with the different types of abuse
- 1.3 Explain own responsibilities relating to the current legislative framework with regard to safeguarding
- 1.2 Explain how current national guidelines and local policies and procedures for safeguarding affect your day to day work.
2.4 Explain how to ensure that communication equipment is: a. fit for purpose, b. correctly set up and working, c. able to be used by the individual
Course: NVQ Level 4 Diploma In Health And Social Care (RQF)
Unit 2: Advanced Communication Skills
LO2: Understand how to support the use of assistive technology to enhance communication
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2.4 Explain how to ensure that communication equipment is: a. fit for purpose, b. correctly set up and working, c. able to be used by the individual
When an individual that you support uses assistive technology, you need to ensure that the equipment is working correctly. You also need to be sure that it’s suitable for them to use and that they know how to use it without any issues. For example, if an individual uses a tablet because they’re unable to hear properly then you’ll need to check the volume is set at a comfortable level and that they understand how to use the tablet and its apps correctly – e.g. taking pictures and/or typing text instead of just swiping.
- You also need to ensure that any equipment is suitable for the person using it, so you could ask them if they’re comfortable or have any issues with what they’re currently using. For example, an individual might be uncomfortable in their wheelchair if it doesn’t have good back support or feel insecure in a seat when using a mobility scooter because they can fall off easily. Therefore, if this is the case then you might need to see if there are other options available for them that are more suited to their needs or put safety measures in place, such as making sure there are no stairs or ramps for them to fall.
- To check out what equipment is suitable, you need to know where they got it from and if it was a specific choice for them. If not, then you’ll need to research other similar items so that you can see which would be most appropriate depending on their needs. For example, if an individual uses a communication book but it’s very old and difficult for them to read then they might have issues understanding the information being communicated which could lead to frustration or anger. In this case, you will need to find out how much new communication books cost before purchasing one as cheaply as possible.
- To ensure that communication equipment is working correctly, you should test it at least once a week by using it as an individual. This includes checking that it’s recording accurately, the volume is at a comfortable level, and also making sure they understand how to use the equipment without any issues. It’s also important to check all batteries are working correctly before an individual starts using them so there aren’t any interruptions during their session(s).
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Fit for purpose
Any assistive technology that you provide to the individual needs to be fit for your purpose. If it’s not, then the individual may continue to face communication barriers because of this. For example, if an individual uses a touchscreen phone but it has no voice output capability and they need someone else to help them read the screen – so they can’t use it independently – then this isn’t fit for purpose.
Correctly set up and working
When you provide assistive technology to an individual, you need to make sure that it’s correctly set up and in full working order. If it’s not, then the individual may struggle when using it because of this. For example, if you provide an individual with a tablet and they need to use voice output but the volume is too loud or too quiet, then this isn’t going to be useful.
Able to be used by the individual
When you provide assistive technology to an individual, they should be able to use it themselves with minimal support from you. If they can’t do this, then they may continue to face communication barriers because of this. For example, if you provide an individual with a tablet and they need someone else to help them swipe so they can get from one page to another, then this isn’t going to be very helpful for the individual. It also means that you have more work on your hands as you’ll have to support them when using it – rather than just setting up the technology for them in the first place.
When we recommend and provide assistive technology, we will set it up and make sure the individual can use it. But you may need to help them with this technology. You may need to ask questions on their behalf and make sure they can use them.
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