5.2 Analyse the implications of assistive technology for maintaining confidentiality for the individual

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 2: Advanced Communication Skills

LO5: Understand the importance of confidentiality in interactions with individuals

5.2 Analyse the implications of assistive technology for maintaining confidentiality for the individual

An individual’s confidentiality should always be considered when they are interacting with other people. Assistive technology can sometimes compromise their ability to remain anonymous or secure in certain circumstances, so it is important for those who work closely together make sure that the person remains comfortable and happy while also maintaining a sense of professionalism at all times

Maintaining one’s dignity during interactions has never been more critical than now due not just because we live in such an insecure world but also thanks largely on how much information about us gets leaked without our knowledge through various avenues including social media sites where everyone published online forever whether someday down Deep throat.

Implications of assistive technology for maintaining the confidentiality

There are a number of implications of assistive technology for maintaining confidentiality in interactions.

It is important to remember that assistive technology may not mean that individuals are able to communicate in the same way as their non-disabled peers. Where assistive technology is used, confidentiality should be considered in terms of who may have access to information when others are present, and how this might affect the individual if their usual means of communication were impaired. For example, an individual may use a communication aid to share private information with someone who cannot lip-read or sign. Excluding everyone else from this conversation would protect confidentiality; however, it might also affect the independence of the individual because they need support in order to maintain conversations with friends and family members. The worker needs to balance the individual’s right to privacy, confidentiality, and dignity with their rights to independence.

In some situations, confidentiality may be compromised by the presence of third parties, such as other people living in the same house or receptionists who answer telephones. In these cases, it is necessary to consider how individuals can keep conversations private, for example talking quietly or only communicating information that is relevant to the third party. It should also be considered whether there are any steps that can be taken to ensure that an individual’s privacy won’t be breached if a communication aid fails. For instance, using a communication diary or placing a message on an answering machine before making a call which will then automatically delete itself after a certain period of time.

Following the guidelines we have previously found we can see that there are two different types of potential risks for respecting confidentiality online:

• Disclosure – where someone falls short of maintaining confidentiality themselves;
• Interception – where something compromises a person’s privacy without their consent.

People with disabilities face many challenges in communicating with others on a daily basis. For this reason, confidentiality is of particular concern for individuals who may be more vulnerable to these challenges due to the nature of their impairment. The following section will provide a brief background of disability and its impact on communication, policies which protect the confidentiality of individuals with disabilities, and recommendations for how technology can be used to improve the quality of life for this group.

Disabilities can affect people in a variety of ways depending upon the nature of the impairment. Physical limitations may make it difficult or impossible to engage in direct face-to-face conversations. Cognitive impairments may interfere with an individual’s understanding of what is being communicated verbally, making them unable to express their own thoughts clearly. In order to facilitate effective communication between persons with disabilities and those without them, many have turned to assistive technologies such as computer tablets and virtual reality headsets that allow users who suffer from physical limitations due to muscular dystrophy or spinal injuries to operate a glass board using only their eyes.

Assistive technology for maintaining confidentiality in health and social care can show a visible display, such as a captioned telephone which has the capacity to show the other person’s number. This means that if someone is communicating with another person via this device, their identity can be revealed making it difficult for them to maintain complete confidentiality. In addition, people who use assistive technologies may not always have control over who they share their information with because when they are using these devices, others will know when they cannot answer questions from clinicians.

Assistive technologies may make it easier to maintain confidentiality; however, there are certain situations where an individual would rather keep themselves anonymous or protect themselves. An example of this is deafblind service users who do not wish to disclose their diagnosis to someone face-to-face or use a telephone which displays the number of the caller.

Through using assistive technology, people are communicating their needs and maintaining independence. However, if someone is using an alternative way to communicate then it may be easier for them to disclose personal information that they would not speak about face-to-face or over the telephone. An example of this is when a patient may have something to say that they feel uncomfortable sharing in front of others. They can use an alternative method of communication instead which does not make them feel as vulnerable or embarrassed when disclosing sensitive information.

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