1.2 Explain expectations about own work role as expressed in relevant standards

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 3: Personal development in health, social care, or children’s and young people’s settings

LO1: Understand what is required for competence in own work role

1.2 Explain expectations about own work role as expressed in relevant standards

It is expected that each employee will be able to assume an active role in the workplace. This means being willing and capable of taking on tasks given by managers or other employees, with little hesitation or fear about what they are going do next 

It’s important for everyone working at a company not just executive level positions have this type freedom so it creates more diverse skillsets within teams which can help if someone leaves during your shift–you’re already familiar enough with responsibilities without feeling overwhelmed because most people don’t know everything there is to know about the company. Employees should feel like they are actually doing something productive without wasting too much time on trivial tasks, which is what leads to boredom and frustration. 

The relevant standards would typically outline the expectations for a particular job role in terms of the knowledge, skills and behaviours that are required for successful performance in the role.

For example, a standard might state that an employee is expected to be competent in using Microsoft Excel to perform data analysis tasks, or that they are expected to adhere to the company’s code of conduct when dealing with customers.

The standards should be reviewed regularly and updated where necessary to reflect changes in the workplace or changes in the individual’s capabilities. They can also provide a framework for setting goals and objectives for employees, and can be used as part of performance management processes.

Workplace standards generally outline what is expected from individuals in their job role. This involves discussing and agreeing on the:

1) Knowledge: What do I need to know? i.e. skills and expertise.

2) Skills: What do I need to be able to do?

3) Behaviours: How should I behave?

4) Values: What are the guiding principles of our workplace?

The standards might also outline what support employees can expect from managers and colleagues as they do their work. If employees feel that they have the backing of their managers, if there is good communication within teams, and if people treat each other with respect, it will be easier for employees to deliver high quality results and meet expectations.

In addition the standards might describe the organisational structure, including formal reporting lines and how employees can get access to resources they need to do their jobs. Organisational policies, such as those covering work hours, dress codes or confidentiality also form part of these workplace standards.

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