1.2 Workplace models and methods of communication and their importance

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 3: Communication & Information Management in Adult Care

LO1: Understand Models of Communication

1.2 Workplace models and methods of communication and their importance

Workplace models and methods of communication are important because they can affect employee productivity and satisfaction. Different models and methods can lead to different results. There are a number of different models and methods of communication that can be used in the workplace.

Verbal communication

Verbal communication is the most direct and common type of communication. It can be face to face, by telephone, or even by letters. It is important that you ensure that effective verbal communication is used in all types of day-to-day situations. This is considered to be a core communication method that should be used most often, with the least amount of barriers. Ensure that your team is able to clearly understand verbal communication in order to carry out tasks effectively. It is important that all members of the team feel comfortable communicating verbally with each other, ensuring that there are no barriers when attempting this method of communication.

In verbal communication, there are many different styles that can be used. The assertive style is one of the most effective verbal communication styles because it will allow you to effectively communicate your thoughts, feelings and opinions on issues through assertiveness. When using this style of communication, it is important that you speak clearly about what you want or do not want to occur in a situation. It is also important that you make sure your message does not contain any threats about what will happen if your demands are not met, but instead to use a more confident manner when attempting this style of communication.

Written communication

Written communication is often considered more permanent than verbal communication. It can be used to document any type of information or processes that are required in order to carry out daily tasks effectively. A good example would include documentation for an individual’s care plan, however, this could also include written instructions for another team member to follow if they were to carry out the task instead.

Written communication can include notes, memos, reports, policies, procedures, and official documents. Ensure that everyone is aware of the importance of written communication in order to ensure that all relevant tasks are carried out successfully. This can also be used as a backup plan for verbal communication especially if an individual may need additional clarification with regards to anything discussed verbally.

Electronic/digital communication

Electronic or digital communication can be used in place of verbal and written communication, however; its effectiveness is not considered to be highly reliable. It might include text messages, emails, instant messaging services, and social media posts (blogs). Although this type of communication is increasing in popularity, it has been revealed that there are many barriers when using this method. These can include a lack of privacy, misinterpretation of meaning, and lack of face-to-face communication.

It is important that you are aware that electronic or digital communication methods have been used by individuals to bully others either in person or online. Social media has also been used as a platform for hate speech, extreme violence, and even terrorism. Make sure that everyone is aware of these risks so they can avoid being targeted by inappropriate behavior.

It is important to use electronic or digital communication as a backup plan only and to only use it when necessary. Ensure that your team understands the skills involved in using this technology such as touch typing (the ability to input information without looking at the keyboard) and typing speed.

Pictorial communication

Pictorial communication is becoming more popular as a method of effective communication, especially with the younger generation. The internet has been a great source for individuals to create their own memes or pictures that can be used in place of words, however; only those who have the ability to interpret these types of communications should be using this method.

Blogs are becoming more popular, especially with older individuals who may no longer have the ability to communicate effectively using words. This is because it allows them to get their message across in a way that they are most comfortable with. Ensure that your team understands the importance of visual cues and how they can benefit individuals from different cultures or from those who are on the Autistic Spectrum.

Signage

Signage can be used in place of words. Ensure that your team knows the signs that are associated with particular job roles or duties so that they can easily identify what needs to be carried out when on shift. This can include signs that are used to indicate where various equipment or products are kept, the correct way to complete a process (eg. handwashing), and any risks associated with certain tasks (eg. ovens).

It is also important for your team to be aware of the “do’s” and “don’ts” when using signage. Generally, if there are multiple signs stating the same thing this usually means that it must be followed. For example, if an individual has seen a sign in one location saying ‘wash hands’ but also in another location saying ‘no handwashing’ this usually means that it is not necessary to complete the task.

Social media

Social media is a great way of communicating with others, however; this form of communication should be used only in emergency situations. Ensure that everyone is aware of social media use and the rules behind it so they can keep themselves and their team safe from any hazards.

Posting pictures on social media is becoming more popular and it has been revealed that the younger generation spends a significant amount of time uploading photos and videos to various platforms. However, this needs to be done within reason as it can also put individuals at risk. Make sure your team understands that anything that might seem inappropriate should not be posted online by any

Social media is communication using various social networking websites, including Facebook, Twitter, and Linkedin. Individuals can create their own accounts and use this method of communication to stay in touch with others, share messages or photos, and post opinions.

Social media is not for everyone so ensure that your team understands the risks associated with using this technology. It helps if they are aware of what steps they need to take when using it so they don’t become a victim and can keep themselves and others safe.

The power of social media is not just for marketing your company, it’s also an excellent way to get feedback from the community and announce new initiatives. It’s becoming more widely used as an effective way to communicate information.

Don’t forget that each individual is responsible for their own activity on social media, so make sure your team understands the risks before they create an account and start posting. Ensure they know what posts can be considered inappropriate or offensive and post updates sparingly.

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