- Unit 9 Promote Effective Handling of Information in Care Settings
- 3.2. Support others to understand and contribute to records
- 3.1. Support others to understand the need for secure handling of information
- 2.4. Support audit processes in line with own role and responsibilities
- 2.3. Maintain records that are up-to-date, complete, accurate and legible
- 2.2. Demonstrate practices that ensure security when storing and accessing information
- 2.1. Describe features of manual and electronic information storage systems that help ensure security
- 1.2. Summarise the main points of legal requirements and codes of practice for handling information in care settings
- 1.1. Identify legislation and codes of practice that relate to handling information in care settings
- Unit 8 Promote Health, Safety and Well-being in Care Settings
- 9.4. Explain how to access support sources
- 9.3. Compare strategies for managing stress in self and others
- 9.2. Analyse factors that can trigger stress
- 9.1. Describe common signs and indicators of stress in self and others
- 8.3.Explain the importance of ensuring that others are aware of their own whereabouts
- 8.2.Use measures to protect your own security and the security of others in the work setting
- 8.1. Follow agreed procedures for checking the identity of anyone requesting access to premises, information
- 7.4. Ensure clear evacuation routes are maintained at all times
- 7.3. Explain the emergency procedure to be followed if a fire occurs in work settings.
- 7.2. Demonstrate measures that prevent fires from starting
2.2. Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care
Course- Level 3 diploma in care (RQF)
Unit 3 –Duty of Care in Care Settings
L.O 2 –Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
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2.2. Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care
There are a few ways to manage the risks associated with conflicts or dilemmas between individuals in an organization. One way is to have a clear process for addressing and resolving conflicts. This might include guidelines for how people should communicate and what steps they should take to resolve a conflict.
Another way to manage risk is through training and education. Employees need to be aware of the risks associated with conflicts and how those risks can be minimized. They also need to understand their own personal triggers and how to deal with them constructively.
Finally, it’s important to have a culture of accountability in place. This means that people are held accountable for their actions, and there are consequences for bad behavior. This helps create a safe environment where people feel confident reporting conflicts.
Employees should be encouraged to freely communicate any conflicts or dilemmas they encounter early in the process before they escalate out of control. It’s also important that leaders are open to hearing these concerns regularly, rather than waiting for a crisis to occur. At that point, it’s hard to walk back bad behaviors, so it’s important to encourage employees to communicate early and often.
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