2.2 Support others to recognize the values of co-production and the contribution and expertise of those using adult care services and relevant others

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 4: Relationships & Partnership Working

LO2: Lead effective relationships with those using adult care services and their families

2.2 Support others to recognize the values of co-production and the contribution and expertise of those using adult care services and relevant others

It’s important that we, as a society, recognize the value of co-production and the contribution and expertise of those using adult care services and relevant others. Co-production is key to ensuring that everyone has a say in their care and that service users are able to live fulfilling meaningful lives.

When people who use adult care services are able to share their knowledge and expertise, it leads to better outcomes for everyone involved. Service users feel more valued and included, while staff members gain valuable insight into the person they’re supporting. All of this helps to create a more positive and supportive environment for everyone involved.

Let’s take a look at some of the ways we can put co-production into practice and make use of service users’ knowledge and expertise:

• Build relationships with those who use adult care services – Co-production works best when you really get to know those you work with. If you don’t understand their situation, needs, and goals, it’ll be difficult to provide the best possible support.
• Understand their perspective – The way people view things can often be very different from your own. Take some time to understand situations from their point of view and experience life through the eyes of someone who uses adult care services. This will help you see things in a new light and think about ways in which you can work towards achieving positive outcomes.
• Ask people who use adult care services for their opinions and take their advice – Encourage service users to share their views with you and ask them what they think would be a better approach or situation. This will help you get a deeper understanding of the person you’re supporting while giving them a voice and allowing them to influence decisions that affect their lives.
• Include people who use adult care services in your discussions with others – Involve service users in the kinds of conversations you have with professionals, colleagues, parents, or family members. This can help you discover new perspectives on situations and bring about positive change.

According to the Government’s Care and Support Statutory Guidance, Co-production is defined as The process of working together to make decisions about or provide care and support. It is a relationship that empowers people who need care and support and those who provide it to work in partnership and share control over the outcomes achieved. Co-production aims to give everyone equal influence, responsibility, and ownership for the outcome of the service being provided.

The statutory guidance goes on to state Co-production, as it is commonly understood, occurs when the people who receive care and support, those who provide it, and those who pay for it work together in partnership with each other to co-produce a service that meets needs and achieves outcomes.

In order to provide care that is person-centered, each service user must be an expert on their own needs and preferences. The family members of the individual should also have knowledge about what’s best for them since they are involved in every aspect from planning services all throughout delivery which includes considering these perspectives when offering assistance so as not only work towards meeting goals but respecting people along with giving attention where necessary.

As a manager, you have the opportunity and responsibility to collaborate with your team members in order for them to understand what co-production means. Collaboration can lead towards greater success when working together on projects that require safety or effectiveness concerns to be addressed such as providing care services for those who are vulnerable populations. Your role is important because not only does it ensure these things happen at all levels of management but also if there’s an issue within any one area then other areas will likely suffer too.

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