3.2 Develop and agree common objectives

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 4: Relationships & Partnership Working

LO3: Manage working relationships with colleagues in the organization

3.2 Develop and agree common objectives

A relationship is successful when both parties feel like they are getting something out of it. In order to develop common objectives, you need to foster a sense of trust and partnership.

Mutual respect and understanding are key ingredients in any successful relationship. You need to be able to put yourself in the other person’s shoes and see things from their perspective. Only then can you begin to negotiate respectfully and work towards a common goal.

A successful relationship is based on a mutual understanding and agreement of common objectives. Relationship and partnership working is key to success, and can be fostered by developing effective communication channels and maintaining an open dialogue.

Listening to others, taking on board feedback, and being adaptable will help to create a positive environment in which everyone feels comfortable sharing ideas and working collaboratively towards a common goal. It’s essential that both parties feel they are able to trust one another and are working towards the same end goal – without this foundation, the relationship is likely to fail.

Creating a successful relationship with service users or family members is not easy – it takes time, patience, and more importantly, communication. While respect for different perspectives is key to success, the same process should still be followed when negotiating service user/family members’ needs – the focus should be on achieving shared envisioned results. A successful relationship is based on mutual respect, communication, and collaboration. 

A successful relationship with service users or family members is not easy – it takes time, patience, and more importantly, communication. While respect for different perspectives is key to success, the same process should still be followed when negotiating service user/family members’ needs – the focus should be on achieving shared envisioned results.

SMART objectives are an ideal way to ensure both service providers and users have the same understanding of what is expected of each other. SMART is an acronym that stands for specific, measurable, achievable, realistic, and time-bound. This is the best way to ensure there is a mutual understanding of what each party hopes to achieve from their working relationship – this should be based on an in-depth knowledge of the service user’s needs and wants, as well as a clear understanding of how these aims can be achieved.

• Specific: Objectives need to be clearly defined and specific. For instance, instead of saying you want to help a service user get a job, say that you want them to complete an online application form in the next week. The more specific your objective is, the easier it will be for both parties to measure their success.
• Measurable: Objectives need to be measurable – this means both parties should be able to assess whether they have achieved their goal or not. For example, don’t aim to “improve the service user’s mood” but instead say that you want them to show more positive body language in the next week. The only way you will know whether your objective has been successful is if you are able to measure it.
• Achievable: Objectives should always be achievable – this means setting realistic goals that can realistically be achieved through the proposed course of action. For example, don’t aim to get a service user back in their own home within one week if they have been living on the streets for years – this is not realistic. Instead, focus on achievable objectives – for example, helping them to improve their hygiene and personal care.
• Realistic: Objectives need to be realistic – this means that they should be achievable but also relevant to what you are trying to achieve. For example, don’t aim for a service user to attend college if they have never shown any interest in education or qualifications – this is not realistic. Instead, aim to help them find ways to occupy their time constructively.
• Time-Bound: Objectives should always have a deadline – this means that you and the service user can realistically identify when they will need to be completed. For example, don’t say that you want to help a service user feel more confident by the end of the year if it is only January – this will not be achievable. Instead, aim to help them feel more confident in the next month.

When negotiating a SMART goal with a service user, it is important to have an in-depth discussion about their needs and wants so you can identify achievable objectives together. This conversation should also include what has already been done to achieve these aims, as well as any difficulties that were faced. The more information you give the service user about the process, the more involved they will be in reaching a successful outcome.

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