4.1 Use person-centered approaches to support equality and diversity

Course: NVQ Level 4 Diploma In Health And Social Care (RQF)

Unit 4: Equality and diversity in health, social care, or children’s and young people’s settings

LO4: Be able to work in a way that supports equality, diversity, and inclusion

4.1 Use person-centered approaches to support equality and diversity

Person-centered approaches to supporting equality and diversity involve valuing the perspectives of everyone involved, listening with empathy, and seeing people as individuals. This approach helps ensure that everyone is treated with respect and that their unique needs are considered.

Person-centered approaches can be used in a variety of settings, such as schools, businesses, and healthcare organizations. They can help create an inclusive environment where everyone feels valued and respected. This article explores how this approach can be used to support diverse groups of people.

What are person-centered approaches?

A person-centered approach is based on the idea that everyone has certain rights, including the right to feel safe and respected, the right to express their feelings and beliefs, and the right to control aspects of their lives.

The person-centered approach aims to ensure that people are treated with respect, regardless of their race, gender, age, sexuality, disability status, class, ethnicity, or religious affiliation. It provides a simple way to ensure that everyone is actively considered when making decisions.

How can you put the person-centered approach into practice?

The central aim of person-centered approaches is to give everyone an equal chance to be heard and valued. Here are some key elements you can put into practice:

1. Everyone’s voice is heard

A person-centered approach involves actively listening to what others have to say, instead of just focusing on your own opinions or thoughts.

You should give everyone the chance to speak, and show that you are listening by using body language such as eye contact, nodding, and saying things like “I see,” “right,” and “mm-hmm.”

It can be helpful to ask open questions or mirror someone’s comments back in your own words. This shows that you are actively listening, instead of just waiting for your turn to talk.

2. Everyone is treated with empathy

A person-centered approach involves seeing people as individuals and having empathy for their situation. This can help ensure that everyone feels respected and valued. For example, if someone shares an experience about their struggle with anxiety, you should think about how that relates to them as an individual. You should not compare their experience with your own, or minimize it by saying things like “Yes, but you can’t let anxiety stop you from doing what you want.”

Instead, instead of thinking about what someone did “wrong,” try to see the situation from their perspective and have empathy for their situation.

3. Everyone’s unique needs are considered

A person-centered approach involves taking into account everyone’s individual needs and abilities when making decisions. For example, if you are planning an event for a group of people, you should consider whether it is accessible for everyone or if there will be things that could put someone at a disadvantage.

“If a situation involves other people, it is always important to think about everyone’s needs and how these might be met. For example, if someone asks you to make posters for an event they are hosting, ask them what type of text should be included on the poster and whether there are any cultural considerations that need to be taken into account.”

Using a person-centered approach can help you ensure that everyone feels valued and respected. This can be beneficial in many contexts, such as school, college, work, or healthcare organizations. It is important to remember that the goal is not to reach agreement or consensus—you should simply aim to understand other people’s views and perspectives.

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