4.3 Support others to challenge discrimination and exclusion in ways that are likely to achieve change and promote positive outcomes

Course: NVQ Level 5 Diploma In Leadership & Management for Adult Care

Unit 5: Person-centred practice for positive outcomes

LO4: Champion equality, diversity and inclusion to achieve positive outcomes

4.3 Support others to challenge discrimination and exclusion in ways that are likely to achieve change and promote positive outcomes

In order to ensure that employees are not facing any form of discrimination, management must create a supportive environment where they can feel like their opinion matters.

Every organization has its own set of policies and procedures when it comes to the inspections and reviews of materials received on site. Typically, these policies and procedures are in accordance with any regulatory requirements that need to be met.

In most cases, the receiving department is responsible for inspecting all materials against purchase orders and packing lists, as well as verifying that the quantities match what was ordered. It’s also typical for the receiving department to conduct a visual inspection of the outside of packages for any damage that may have occurred during shipping. Any discrepancies or concerns should be immediately addressed with the supplier/shipper.

Through training and development opportunities

Through training and development opportunities, employees can learn new skills that will help them succeed in their roles.

Employees can also learn about the company’s mission and values, which can help them better understand their role in achieving the company’s goals. Additionally, employees may be given the opportunity to attend conferences or courses that will help them stay up-to-date on the latest industry trends.

Training and development opportunities are a vital part of employee growth and career advancement. Employees who take advantage of these opportunities will likely be more successful and satisfied with their jobs.

Through staff induction/supervision and/or appraisal

Ensuring that new employees are fully aware of their roles, responsibilities, and expectations will allow them to contribute more readily to the organization.

This is why it’s important for management to take time out of their day to sit down with new employees and give them a brief overview of how things work in the department. This can sometimes be done when the employee is first hired, or when an existing staff member is taking on additional responsibilities.

As part of this process, management should also inform new employees about any benefits that may be available to them (i.e., paid time off, sick days, retirement options).

This induction process will not only prepare the employee for their day-to-day responsibilities, but it will also give them a better idea of who to go to for help or support.

Management of complaints/compliments

Compliments and complaints can be tricky to manage, but with the right approach, both can be valuable feedback that helps us improve our work. The key is to listen attentively and respectfully to complaints and to thank people for their compliments.

Here are a few tips for managing complaints and compliments:

• Listen attentively and take notes if necessary.
• Thank the person for taking the time to provide feedback.
• Evaluate the complaint or compliment objectively, and look for ways to improve your work based on the feedback.
• Follow up with the person after you’ve made any changes based on their feedback.

Involvement and feedback from those in receipt of care and support

Those in receipt of care and support should be consulted on all matters that concern them. They should have a voice in the decisions made about their care and the services they receive. Involvement can come in many forms, including through surveys, focus groups, interviews, or other forms of feedback.

There are many benefits to involving those receiving care and support in decision-making. It allows them to have a sense of control over their lives and gives them a sense of ownership over the services they receive. It also helps to ensure that services are meeting their needs and preferences. And finally, it can help build relationships between those receiving care and support and the people providing their care.

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