- Unit 9 Promote Effective Handling of Information in Care Settings
- 3.2. Support others to understand and contribute to records
- 3.1. Support others to understand the need for secure handling of information
- 2.4. Support audit processes in line with own role and responsibilities
- 2.3. Maintain records that are up-to-date, complete, accurate and legible
- 2.2. Demonstrate practices that ensure security when storing and accessing information
- 2.1. Describe features of manual and electronic information storage systems that help ensure security
- 1.2. Summarise the main points of legal requirements and codes of practice for handling information in care settings
- 1.1. Identify legislation and codes of practice that relate to handling information in care settings
- Unit 8 Promote Health, Safety and Well-being in Care Settings
- 9.4. Explain how to access support sources
- 9.3. Compare strategies for managing stress in self and others
- 9.2. Analyse factors that can trigger stress
- 9.1. Describe common signs and indicators of stress in self and others
- 8.3.Explain the importance of ensuring that others are aware of their own whereabouts
- 8.2.Use measures to protect your own security and the security of others in the work setting
- 8.1. Follow agreed procedures for checking the identity of anyone requesting access to premises, information
- 7.4. Ensure clear evacuation routes are maintained at all times
- 7.3. Explain the emergency procedure to be followed if a fire occurs in work settings.
- 7.2. Demonstrate measures that prevent fires from starting
1.1. Identify the different reasons people communicate
Course- Level 3 diploma in care (RQF)
Unit 6 – Promote Communication in Care Settings
L.O 1 – Understand why effective communication is important in the work setting
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1.1. Identify the different reasons people communicate
There are many reasons why people communicate in care settings. Sometimes, it’s to convey information or instructions. Other times, it might be to provide emotional support or to build relationships. Here are a few specific reasons:
To exchange information and instructions: This might include giving updates on a patient’s condition, relaying medication orders, or explaining treatments.
To provide emotional support: Patients often need someone to talk to who will understand what they’re going through. Caregivers can provide a listening ear and offer comfort and support.
To build relationships: It’s important for caregivers to form strong relationships with their patients in order to provide the best possible care. Building trust and rapport can help make patients feel more comfortable and relaxed.
To encourage a change in behavior: Patients might be resistant to making certain changes, such as getting out of bed or taking medication. It’s important for caregivers to try to persuade patients to follow their orders.
To help patients feel better: Communication can be helpful in other ways, too. It can help patients feel more relaxed and comfortable, which can make them feel better overall. It can also provide companionship, which is important for those who are going through a difficult time.
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