- Unit 9 Promote Effective Handling of Information in Care Settings
- 3.2. Support others to understand and contribute to records
- 3.1. Support others to understand the need for secure handling of information
- 2.4. Support audit processes in line with own role and responsibilities
- 2.3. Maintain records that are up-to-date, complete, accurate and legible
- 2.2. Demonstrate practices that ensure security when storing and accessing information
- 2.1. Describe features of manual and electronic information storage systems that help ensure security
- 1.2. Summarise the main points of legal requirements and codes of practice for handling information in care settings
- 1.1. Identify legislation and codes of practice that relate to handling information in care settings
- Unit 8 Promote Health, Safety and Well-being in Care Settings
- 9.4. Explain how to access support sources
- 9.3. Compare strategies for managing stress in self and others
- 9.2. Analyse factors that can trigger stress
- 9.1. Describe common signs and indicators of stress in self and others
- 8.3.Explain the importance of ensuring that others are aware of their own whereabouts
- 8.2.Use measures to protect your own security and the security of others in the work setting
- 8.1. Follow agreed procedures for checking the identity of anyone requesting access to premises, information
- 7.4. Ensure clear evacuation routes are maintained at all times
- 7.3. Explain the emergency procedure to be followed if a fire occurs in work settings.
- 7.2. Demonstrate measures that prevent fires from starting
2.4. Demonstrate how to respond to an individual’s reactions when communicating
Course- Level 3 diploma in care (RQF)
Unit 6 – Promote Communication in Care Settings
L.O 2 – Be able to meet the communication and language needs, wishes, and preferences of individuals
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2.4. Demonstrate how to respond to an individual’s reactions when communicating
It’s important to be aware of a person’s body language and react accordingly. For example, if a person is backing away from you, they may be feeling uncomfortable or threatened. In this case, you should step back as well to create some space.
On the other hand, if a person is coming towards you, they may be feeling interested or positive about what you’re saying. In this case, you can move closer to them as well.
It’s also important to listen attentively and not interrupt when the other person is speaking. Responding in a way that shows that you’re understanding and agreeing with them will help build trust and strengthen the bond between you two.
Responding with respect
It’s important to be aware of a person’s body language and react accordingly. For example, if someone backs away from you, they may feel uncomfortable or threatened by you. In this case, step back as well to create some space between the two of you.
On the other hand, if someone approaches you, they may feel interested or positive about what you’re saying. In this case, move closer to them as well.
It’s also important to listen attentively and not interrupt when the other person is speaking. Responding in a way that shows that you understand and agree with them will help build trust and strengthen the bond between you two.
It’s also important to listen attentively and not interrupt when the other person is speaking. Responding in a way that shows that you understand and agree with them will help build trust and strengthen the bond.
Responding honestly
It’s important to be aware of a person’s body language and react accordingly between you two.
Responding respectfully is very important in relationships, especially because it brings people together. Agreeing with what they’re saying and understanding their perspective shows that you’re a considerate person who values your relationship. Responding in a way that’s not condescending or patronizing will help the other person feel respected and lead to a more positive interaction. For example, if you don’t agree with something they said, it’s important to communicate this without being hurtful or disparaging.
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