Introduction
Your knowledge and understanding of the material covered in this specialist unit will be assessed through your written answers to the four questions set out below.
You will write four
Course/Qualification
Pearson BTEC Level 3 National Foundation Diploma in Engineering / Pearson BTEC Level 3 National Diploma in Engineering / Pearson BTEC Level 3 National Extended Diploma in
BTEC Assignment Brief
Learning aim(s) (For NQF only)
Explore how effective customer service contributes to
Investigate the methods used to improve customer service in business
Assignme Tit
P2. prepare a project specification
P3. agree and prepare the procedures that will be followed when implementing the project
P4 use appropriate techniques to evaluate three potential solutions
